WITH ABOUT 40% OF THE GLOBAL MARKET FOR GIS SOFT- WARE, Esri serves hundreds of thousands of customers—at all levels of skill and experience—who put pressure on technical support specialists. These specialists are the unsung heroes who often make the difference be- tween your project’s success and failure. Chances are that the specialist on the other end of the support ticket has a wealth of education and experience, just like Raynah Kamau.
Earning her degree in geomatics and GIS from Jomo Kenyatta University of Agriculture and Technology in Kenya, Raymah served as a surveying intern for several private firms, then as a GIS intern for the Ministry of Finance—where she worked on a project to map various dis- tricts and their respective stimulus projects to enhance transparency and accountability in the use of public funds. She then took an internship and the positions of web-mapping developer and GIS analyst for Esri (Eastern Africa). Raynah later traveled to Redlands, California, to earn her MS and joined Esri there as a support analyst.